HighLevel for trades and garages: fewer missed jobs, less evening admin
You're under a car or up a ladder when the enquiry comes in. By the time you've washed your hands and called back, they've booked someone else. Then it's quotes and invoices after tea. I get it. That's the bit HighLevel helps with.
Tickets on the wall, not another brochure
Example data
Made-up jobs. Each ticket stamps onto the board in turn. A garage diary, not a salon card.
- Bay 1MOTExample Motors09:30
- Bay 2Quote chaseAlex ExampleWaiting
- Bay 3Missed call07700 90012314:02
The call you couldn't take
The phone rings while you're under a sink. A text goes out so the job doesn't vanish with the missed call.
Example data
1 · Missed
14:02, no answer
The call lands as missed. That's the trigger. The number below is an example.
- Example business
- Example Plumbing
- Example number
- 07700 900123
- Time
- Today · 14:02
MOT and service reminders that send themselves
For garages, this is the big one. I add each customer's registration number and MOT due date to their record in HighLevel. Then:
- A few weeks before it's due, they get a text or email reminder with a link to book.
- Closer to the date, a second nudge if they haven't booked.
- Services and tyres can work the same way.
No more flicking through a diary or a spreadsheet, and fewer customers drifting to the place down the road just because they were the ones who remembered.
Reply to enquiries before someone else does
When someone fills in a form or a Facebook lead ad, HighLevel can send a reply straight away and give you a task to call them. You stay in the running even if you're mid-job.
Quotes and follow-ups
Put jobs in a pipeline: enquiry, quoted, booked, done. If a quote's sitting there unanswered, a polite follow-up can go out on its own. You decide the wording, so it still sounds like you.
Reviews while they still remember you
When a job's marked done, HighLevel can send a review request. Asking at the right moment beats remembering three weeks later.
What it costs
Texts are charged as you send them. The platform, the set-up and the rest of the figures are on my automation page.